Who we are
Established in 1998, Ngara Medical Complex Hospital has been a dedicated service provider, offering a wide range of health services to various entities, including Corporate, non-governmental organizations, government institutions, private companies, and individuals. Our services extend not only within Nairobi, Kenya but also to clients across Africa and beyond.
At the core of Ngara Medical Complex Hospital’s foundation in 1999 were the fundamental principles of medical ethics, confidentiality, and non-malfeasance. With an unwavering commitment to clinical quality and positive health outcomes, we have earned the trust of our patients, becoming a reliable partner in family healthcare.
The brilliant idea behind the hospital’s inception was conceived by Dr. Geoffrey Mutio, a skilled medical doctor whose vision has shaped the institution’s growth and success. From its humble beginnings, Ngara Medical Complex Hospital has served a diverse clientele, catering to thousands of individuals from different backgrounds and walks of life.
Over the years, our dedication to excellence has attracted an increasing number of individual and corporate clients, expanding the range of services we provide. Throughout this journey, we have maintained our reputation for impeccable service delivery, which has been a driving force behind our sustained growth and success.
We take immense pride in having carved a niche for ourselves in the health business. This reputation is a testament to our outstanding performance and the trust placed in us by our clients, who regard us as their reliable and trusted family healthcare partner.
Our target market encompasses Civil Servants, Micro-Insurance beneficiaries, Bancassurance customers, NGOs, Parastatals, and various other entities. We strive to meet the diverse needs of this market, tailoring our services to provide the highest standard of care for each individual and organization we serve.
At Ngara Medical Complex Hospital, we are committed to continuously improving and adapting to the ever-changing landscape of healthcare. As we move forward, we remain dedicated to upholding the values that have guided us from the beginning – ethics, confidentiality, and the pursuit of excellence in patient care.
As we look to the future, we are excited to continue our journey as a trusted partner in family healthcare, contributing to the well-being of our community and extending our services to those in need across the region and beyond. Thank you for being a part of our story, and we warmly welcome you to experience the exceptional care that Ngara Medical Complex Hospital has to offer.
We have continued since its inception to offer impeccable services to our clients and hence continued to grow. Due to our outstanding performance, we have curved a niche for ourselves in the health business and pride ourselves as being the trusted family healthcare partner.
Our Vision
Our Vision is to be the regional leader in patient experience, clinical outcomes and patient satisfaction exceeding the expectations of our clients and partners
Our Mission
Our mission is to provide quality holistic healthcare to all with God’s love while keeping pace with Safecare ealthcare standards by a team that is committed to meeting the needs of our customers by fostering a culture that is patient-focused healthcare.
Our Values
All members of the Ngara Medical Complex Hospital family believe in and practice these core values:
INNOVATION
We welcome change, encourage invention and continually seek better more efficient ways to achieve our goals.
TEAMWORK
We collaborate & share knowledge to benefit patients & fellow care givers for the advancement of our mission
FRIENDLINESS
We deliver our services in a friendly manner by creating an atmosphere that induces peace of mind in the patients.
INTEGRITY
We adhere to high moral principles and professional standards by a commitment to honesty, confidentiality, trust, respect and transparency.
COMPASSION
We demonstrate our commitment to world-class care by providing a caring and supportive environment for our patients, patients' families and fellow care-givers.